Shipping policy
Orders received before 12 Monday to Friday usually shipped the same day. Orders received after 12 Monday to Friday will be sent the next working day. Shipping usually takes 1 - 5 working days, depending on where in the country you live. We ship to registered addresses in Norway, excluding Svalbard. Shipping at Regnkaaper.no is free on all orders. The same applies to returns or 1 exchange.
We ship with Posten/Bring and offer the following shipping methods:
- Package delivered to collection point
- Package delivered home
- Package in the mailbox
- Pick up in store
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Package delivered to collection point
The package can be picked up at Post in Store, Post Office, in a parcel machine or in a parcel box. The recipient acknowledges (except for vending machines and parcel boxes). The packing boxes are placed outdoors, and have no insulation.
E-notification (sms/e-mail) requires that we have a mobile number or e-mail address. Alternatively, the recipient is notified with a collection notice/slip in the mailbox. It is also notified via Posten's app if the recipient uses it.
If the delivery method/place is not suitable, the recipient can order 1) delivery to a pick-up location of their choice, 2) home delivery or 3) the package left at the agreed location. Change of delivery method/place is at the recipient's expense and risk.
The collection deadline for all packages is 14 days. When using the SMS/email notification and app, a reminder is sent on day 3 and day 11. A physical reminder is sent to the recipient after 5 days. Packages that are not picked up within the deadline will be returned. From 01.10.2022, the collection deadline for parcels collected at Post i Butikk and Parkelbox will change from 14 days to 7 days. The recipient can request an extended collection period from 7 to 14 days free of charge via the Posten app or SMS.
Full terms
Package delivered home
Delivered during the day at 08–17 or in the evening 17–21 (cities and towns). We also have Saturday delivery at 10–15 in Oslo.
At the recipient's door against a receipt. Packages that have not been possible to deliver can be picked up by the recipient at Post in a shop or Post Office. Packages where the recipient has accepted that delivery can take place without a signature will be left in accordance with the agreement. This happens at the recipient's risk.
We reserve the right to deliver to certain addresses, for example to islands without road connections
If the package cannot be delivered, it will be sent to the recipient's local Post i Butikk.
The recipient is notified by SMS when the package has been loaded onto the car on the delivery day. In cities and towns, the recipient will receive information about the estimated delivery time within an hourly interval. The car can then be tracked in real time, and you can make choices along the way, such as changing the delivery day or authorizing Posten to leave the package at the door or at a specified location**.
For packages delivered in the evening, we send an SMS to the recipient with a link to our digital interface. Here, the recipient will receive information about the estimated delivery time within a one-hour interval, follow the package in real time and make choices along the way.
The collection deadline for all domestic parcels is 14 days. Packages that are not picked up within the deadline will be returned. A reminder is sent to the recipient after 5 days. From 01.10.2022, the collection deadline for parcels collected at Post i Butikk and Parkelbox will change from 14 days to 7 days. The recipient can request an extended collection period from 7 to 14 days free of charge via the Posten app or SMS.
Full terms
Package in mailbox
The package is delivered directly to your mailbox. The package can be tracked.
If the package cannot be delivered to the mailbox:
If the recipient's mailbox is locked, if there is no room for the package, or for other reasons it is not possible to deliver the package in the mailbox, the package is delivered to the recipient's post office or Post i Butikk. The recipient receives a reminder to pick up the package after 3 and 11 days. If the package is still not collected after 14 days, it will be returned to the sender.
The additional service Bag on the door:
You can choose for the postman to hang your package in a bag on the door if it won't fit in the letterbox instead of having it delivered to the collection point. This is at no extra cost. In order for the additional service Pose on the door to be able to be carried out, the following criteria must be met:
Use unit number/floor number must be entered in the address if the recipient lives in an apartment
The distance from the mailbox to the recipient's door must not be more than 250 m
The recipient's house must be clearly marked with the house number and floor
The door must be clearly marked with the recipient's name
The post office must have access to the recipient's door, e.g. by locked outer door to common entrance
Bag on the door cannot be used for recipients with a PO Box address
In cases where the above criteria are not met, the shipment is delivered to the recipient's post office or Post in store. Packages where the recipient has accepted delivery as a bag on the door, this happens at the recipient's risk.
Full terms
Pick up in store
You can choose to pick up your order in our store at Kleppe. This is of course free. You will receive an email with instructions when your order is ready for collection.
Other information
Estimated shipping is 1-5 working days, depending on where in the country you live. We usually ship your order either the same day or the next working day.
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Return shipping
Regnkaaper.no offers free return shipping for customers in Norway. According to Norwegian law, you can make use of the right of withdrawal for online shopping within 14 days of receiving the goods, provided that they can be returned in an unopened/unused condition.
If you want to return all or part of your order, you can contact us for further instructions. NB! Please do not return anything without informing us first!
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